Resume
Skills
- Customer Service/Interaction
- Works well indipendantly or in a team environment
- Fast learner, easily adapted to new situations and environments
- Methodical troubleshooting
- Technical Writing
Technical Skills
- Microsoft Office 2000, 2003, & 2007
- Various Microsoft Windows Operating Systems
- Various Linux Distributions using both the GUI and Text Interfaces
- Working understanding of Mac OS X
- Detailed knowlege of Computer hardware including the constuction and repair of Personal Computers
- Knowlege of various programming languages including: BASIC, C++, Java, and PHP
- Knowlege of webcreation using HTML and XHTML, working understanding of XML
- Knowlege of various Adobe Creative Suite Products (Photoshop, Dreamweaver, Premiere, Lightroom, Illustrator, & AfterEffects
- Knowlege of Photographic Equipment both digital and film mediums
Certifications
- Standard First Aid with CPR Level A - Saint John's Ambulance
- CompTIA A+ Certified Professional Remote Support Technician
Work Experience
Sheridan Institute of Technology & Advanced Learning - April 2005-Sept 2005, Feb 2006-Present
Technical Support Analyst - Information Technology Helpdesk
- Assist users within the school with various hardware, software, networking, and telecom issues. Using telephone, email, and VNC.
- Troubleshoot multiple problems, dealing with staff, faculty, students, and applicants.
- Create trouble tickets using PeopleSoft CRM 8.9.
- Create and maintain technical documentation.
- Maintain the Sheridan Information Technology Website.
Sheridan Institute of Technology & Advanced Learning - Aug 2004-Dec 2005
ACES Support Desk Technician - School of Applied Computing & Engineering Sciences
- Assisted Faculty, Staff, and Students in ACES programs
- Ran two successful ACM contests as a System Administrator. Provided support for contestants, coaches, and support staff.
- Created and maintained specialized Images using Norton Ghost, using Linux, Windows XP, and Windows 2003 Operating Systems
- Performed and maintained the ACES internal Website
Radian Communications - Jan 2005-April 2004
Information System Helpdesk Agent - Information Technology
- Assisted local employees with various Hardware, Software, Network, and Telecom Problems.
- Researched and deployed new hardware - networked label printers.
- Created and Maintained new and exisiting Microsoft Outlook Forms (MS Outlook 2000).
- Created and Maintained new and existing technical documentation.
Volunteer Experience
Presbyterian Young People's Society - 2004-2008
PYPS Leadership & Weekend Committees
- Four years on the PYPS Executive as both a Weekend Convenor & Director of Communications
- As Director of Communications - Responsablities included: Maintaining PYPS website, designing promotional materials, maintaining communications with membership and church's within the Synod (about 400).
- As a Weekend Convenor - Responsablities included: Organizing a committee to run a weekend, coordinating the committee activities, coordinating with a host church and guest speaker, running activities.
- As a Weekend Committee Member - assisted in the running of a weekend, creation of games and other activities, leading studies and recreational games
- As Executive - maintaining the rules, assisting committees as needed, Pastoral care issues arrising from membership.
Knox Presbyterian Church, Milton - 1998-Present
Audio Visual Tech, Lead Audio Visual Tech, Sunday School Teacher
- Audio Visual - running various A/V technologies in support of the Worship service and other activities at the Church, Coordinating a team of technicians to ensure coverage of all activities, coordinating system maintaince and upgrades.
- Sunday School - preperation and execution of lessons for children of various ages. Various Pastoral care issues arrising from the children.
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Photography Portfolio
Below is access to my photography portfolio covering multiple forms of the art. Images are organized and viewed using Shadow box, you can use the arrow keys or the enclosed navagation links to view the images in sequence. To close a gallery click either 'close' or the area outside of the photo being displayed.
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